Mark T
Resmed Sleep Coach
Sydney Australia

Narrae has been an instrumental educator and mentor, a primary pillar in not only knowledge but my strategy and understanding of execution and concepts relating to my role, assisting me to exceed my own expectations and setting me up for larger responsibilities. Her training greatly assisted me in maintaining my sales targets, consistently obtaining sales champion many times. Narrae has been able to effectively mentor and communicate simultaneously on a personal level and instructed group settings such as running classes/seminars across multiple days to train staff for the purpose of expanding knowledge, confidence and unity across the brand to give us the tools to be able to have a consistent message nationally. Her change management training was outstanding. Narrae is knowledgable, consistent and effective in whatever she picks up or is commissioned to her.

Douglas C
Sleep Coach CPAP
 Australia, Victoria AUS

I have known Narrae for about 3 years, she is driven, extremely honest, and clearly loves what she does. During training sessions, Narrae isn’t just any ordinary mentor, she can specifically draw out each individual’s strength, and help them utilise it, I believe this is particularly important, as everyone has a unique personality, and performs differently, in different situations. The content Narrae prepares are always well structured, fun, and educational. Training sessions with Narrae are informal and casual, making it really comfortable for everyone to engage and participate in. Outside training sessions, Narrae is our ‘go-to’ person, she is quick to respond, speedy at troubleshooting, and have always completed jobs other people didn’t want to do. No amount of workload or stress is too much for her to handle. She is extremely personable and we’ve also lost count at the amount of times staff members have said she helped them with personal developments. Thank you Narrae, I hope I get to work with you again.

Sonali A
CPAP Therapist
Sydney Aust

Thank you Narrae and so sad we are losing you. Your positivity, your skills, the bright smile, your energy, your warmth, your ever willingness to help and assist, to provide expert advice on anything CPAP & Sleep will definitely be missed. You have always been extremely approachable. Your formal training sessions and Webinars are so informative, very interestingly presented and always interactive. You have always, so quickly, sent through all the reading material for reference, which makes it possible to remember all the information and knowledge that you impart. Your one- on- one training sessions are great because you go into the details of topics and make new concepts easier to understand and accept. Informally, you are always sharing your knowledge whether it is scientific, technical, administrative or just general! Thank you again and hope to work with you at some stage again. role.

Brigitte L
Sleep Coach CPAP Australia
Victoria AUS

Thank you Narrae. You have been so helpful answering all my questions and constantly amaze myself and the team how you effortlessly can answer our queries. It gives me more confidence knowing I can send you a download and you explain it so well and make it easy to remember, so I can relay it back to our customer. Your knowledge and generosity is beyond any training I have experienced before. I am in awe of your sleep knowledge and the effort you have put into training the staff on the new sleep health pathway. Thank you for your guidance and assistance over the years.

Deb E
CPAP Therapist Resleep
 Sydney Australia

I will always remember the impact Narrae had on ResMed company. She is so highly regarded and appreciated by all the teams. Your knowledge, expertise and amazing personality will be solely missed. I have been a CPAP therapist for over 20 years and could still learn from her knowledge. I have only ever found  her to be  positive, friendly and helpful in every area.

Tuyen L
Sleep Coach CPAP Australia
Kogarah Victoria

Thank you for your wonderful training and thorough induction. I had only been at Resmed for two weeks when I received your training. Your training material was so easy to digest and apply to my everyday operations in the Kogarah Store. So many tips and tricks, especially time saving strategies & cheat sheets in a very busy clinic. These were invaluable to me in the early days. You are a great story teller mirroring your experience with practical ideas and strategies that I continue to use to this day. Very grateful for you.

Anna C
Sleep Coach Collingwood team
Victoria AUSTRALIA

Narrae Crowley is very knowledgeable and a great educator to learn from. For the years that I’ve been at ResMed, Narrae has been nothing short of helpful and hands on when it came to any assistance I needed on new procedures, products or skill. Her method of training and communicating is one of ease and is just enjoyable. She has the ability to laugh at herself and make you comfortable within yourself. I never felt stupid with any question. She is a great mentor and I am grateful for her help on some personal levels. I have no doubt that Narrae will move forward into a role that will greatly shine on the skills she possesses. Its truly hard that you wont be training us anymore but just know I have learnt so much from you, that I will continue to pass this onto my patients.

Sunil C
Store Manager CPAP Australia
Sydney Australia

Narrae was my clinical trainer during the start of my career with ResMed. And I found her to be very knowledgeable, enthusiastic and deeply passionate about her work. Her positive attitude and energy level were amazing. I have bothered her with questions out of office hours, she was always obliging and always responded promptly with a solution to any problem. Her mentoring nature always made training sessions fun and interactive and gave you the confidence to ask any questions without judgement. She used real life experience in the field and many of these I have implemented in my clinic. She gave you the confidence to apply for leadership roles and I am pleased to say I landed a leadership role with her guidance. and belief in me. It was refreshing to work with her.

Julia L
Resmed
 Sydney Aust

My beginning at ResMed was rocky as my employment commenced just as lots of operational changes were occurring within the business. Throughout this time, Narrae provided her full support to not only myself as a new recruit, but in ensuring a smooth transition for the entire ResMed Retail team. Within this transition period, she was constantly offering her time, even if it required staying back after-hours, for any team members that required assistance in adjusting to the new clinical and operational standards – truly dedicating her full self for the success of our teams. Despite her abundant responsibilities and ever-busy schedule, it was clear that she always made the extra effort to personalize her training methods to best fit each team member and guarantee the quality of the learning experience. She excelled in engaging staff during training sessions with her playful character, often providing memorable anecdotes and useful analogies to enhance our understanding for challenging concepts within the field of sleep science. Moreover, she never failed to deliver follow-up information and guides after each training session to assure we had the full resources available when needed. I will forever be grateful for Narrae’s dedication to her role as our training manager and her passion for helping out others. She was not only a caring and supportive mentor and manager, but a friend we could all turn to for any help.

Chenian PL
Philips Healthcare
Sydney Aust

Narrae was my trainer and onboarded me for my role as a consultant during the major device recall. She was responsible for putting together the processes and upskilling us on them. These changed on a daily basis sometimes and Narrae was always there with fresh training documents and slideshows to help with any new process. She was very patient and approachable which was very appreciated. We dealt with many angry consumers daily and Narrae was always their to support or take over the calls. I learnt a lot from her demeanour and language on how to help people. Her genuine caring shone through. Narrae was honestly one of the best managers and trainers I have ever worked with and would welcome the opportunity to work with her again.

Jenal Shah
Philips Healthcare
Sydney Aust

Narrae, is a great mentor. She is an excellent trainer with sound knowledge of the subjects she teaches. She takes you through the topics step by step and makes it simple and easy to understand. She leads by example and is very approachable. I would highly recommend her for any training role and would welcome working with her again.

Michael S
ResSleep
Sydney Australia

Thanks for everything. I appreciated you travelling to the clinic to even help out when short staffed and show me the ropes for the sleep studies and CPAP therapy. I considered myself lucky having access to you for full days. Being a newbie to the industry, I thoroughly enjoyed your training sessions and learnt many new things because of them. Your way of explaining sleep apnea, testing and CPAP plus then giving us the language and tools to use in our daily clinical roles was training I had never experienced before in any former roles. My confidence grew with every interaction with you. Your warm and bubbly personality will be missed and thank you for always being approachable and never making us feel silly. "No question is out of bounds" further lifting our confidence to excel. Your management style is unique and wish their was a school to teach managers on how to relate to their staff. You should be the principal Thank you again.

Harini H
Philips Healthcare
Sydney Aust

Thank you for your support and guidance this past year. You have been so welcoming, supportive and approachable.
I have loved working with you and your training sessions.
You are a great leader and manager.

Karina
Resmed
 Sydney Aust

ResMed life will not be the same without your knowledge and guidance. You have shaped the customer experience everyone receives at ResMed clinics and given staff the tools and knowledge to provide the best care and support for our clients.

Annette T
CPAP Australia
QLD Aust

It has been a real pleasure to be trained by you especially with the passion you have for the health and well-being of every patient especially in our field of sleep. Wishing you all the best and I look forward to hear about where you land as I would love to work with you again one day.

Brigette, B
ResSleep
Victoria  Australia

I just want to thank you for all your efforts in training us and all the knowledge you have instilled in us. You did an amazing job on the Sleep Health training and Products enabling the staff to confidently educate patients on sleep and how the products can help. I personally took many strategies for myself in my training and continue to pass these on to my patients.