Meet Your Instructor
Hello, I'm Narrae, and I've dedicated over 25 years to the field of sleep disorders, with a particular focus on sleep apnea, CPAP, and insomnia. Throughout my career, I've been fortunate to assist individuals dealing with chronic sleep issues by employing a range of effective strategies. I've always been deeply moved by the gratitude and loyalty of my patients, and I can genuinely say that I've gained as much from them as they have from me. I have seen just about every scenario over the years which has given me great insight to know what what works and what & what not to do.
My journey has taken me through roles at leading CPAP organizations and eventually led to me owning a sleep service in Queensland, Australia, in partnership with one of the state's leading Sleep Physicians. After concluding my tenure with Philips in 2023, I've had the opportunity to consolidate all my knowledge and expertise into this platform. My goal is straightforward: to share my wealth of knowledge and skills with you, empowering you to provide the best care for your own patients and achieve their optimal outcomes. I can assure you that you'll leave with a wealth of new insights, tools, and resources.
Introduction to the Sleep World
I stumbled into my career as a Polysomnographer, initially seeking night shifts to accommodate my responsibilities as a parent to young children. What I didn't realize at the time was that this unplanned journey would eventually lead me into an intriguing and incredibly fulfilling career path..
Ambulatory Sleep Diagnostic Pathway
I was a key player in the introduction of new diagnostic technology for the home based sleep study pathway in Australia in 2001..
Sleep Labs to Corporations
I was brought on board by ResMed to take a central role in laying the foundation for their groundbreaking ambulatory diagnostic and treatment pathway. I was fortunate to work alongside a forward-thinking manager whose remarkable foresight played a pivotal role in ResMed's triumph in this venture. Additionally, I had the fortunate opportunity to attend training sessions and lectures conducted by Professor Colin Sullivan, the ingenious mind behind the invention of CPAP. Throughout my tenure, I had the privilege of personally connecting with a multitude of individuals grappling with sleep apnea. I introduced them to the myriad advantages of CPAP therapy and provided unwavering support to ensure their dedicated commitment to their prescribed treatment plans.
SleepScreen Service
I established my own diagnostic sleep service in collaboration with a highly esteemed Sleep Physician located in Queensland, Australia. The insights, training, and expertise I gained from this partnership were truly invaluable. I've had the privilege of collaborating with some of Australia's most renowned Sleep Physicians, refining and enhancing my skills through their guidance and teachings..
Operating my own service, I was reasonable for every area including induction and training for new staff so understand the skills and abilities first hand that a therapist needs to ensure best patient outcomes.
Business Acquired By ResMed Ltd
My Service was acquired by ResMed and I took on the role of National Clinical Operations Manager. Working with ResMed further enhanced my knowledge and expertise.
The engineers and designers at ResMed consulted with me regularly for my expertise in the field. This gave me immeasurable insight and education on the research and development that goes into the device and mask systems adding value I am happy to pass on.
National Retail Training Manager @ Resmed
After a few years with ResMed, I assumed the position of Retail Training Manager, where my main responsibility was to facilitate the onboarding of new team members and enhance the skill set of the existing clinic staff. This encompassed a wide spectrum, ranging from diagnostic studies to therapy, sales, and continuous support. My previous experience in the field gave me an authentic understanding of the requirements to ensure patients comprehended their treatment therapies and had the confidence to maintain compliance. As someone who had been deeply immersed in the role of a sleep health and CPAP educator, I was well-prepared to impart my expertise and train the staff effectively
ResMed Sleep Health Initiative
I had the privilege of being invited to participate in the Resmed Sleep Health Initiative, which was introduced in 2020. This invitation came as a recognition of my extensive experience in assisting individuals with insomnia and providing direct education on sleep matters..
Philips HealthCare
In 2021, I assumed the role of State Manager for Philips Healthcare in Sydney, Australia, where I oversaw operations spanning three states. This period presented a substantial challenge when Philips initiated a global voluntary product recall. I was entrusted with the pivotal role of collaborating with leadership to conceive and implement novel processes for managing this critical situation. Moreover, I personally handled the challenging task of de-escalating and pacifying irate customers who were directly affected by the recall. The mastery I attained through navigating this complex and high-stress scenario has equipped me with an unparalleled skill set and expertise in customer service excellence and customer retention.
SleepPap Academy
In 2023, I introduced my training platform with a specific focus on enhancing the skills of professionals in the field of sleep medicine, focused on those working in sleep labs and CPAP service providers. My primary objective is to provide you with the knowledge, skills, language and enthusiasm necessary to propel your career to new heights. Simultaneously, I established an E-Learning platform dedicated to educating individuals with sleep issues and apnea, and for those who prefer reading over courses, I've authored a comprehensive book on sleep apnea and CPAP.
These are available @ narraeconsulting.com.
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